Privacy policy

At Florm, we respect your privacy and are committed to protecting the personal information you provide when using our website, Florm.shop, and purchasing our products.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances in which we may share it.

1. Who We Are

Florm

101 Wallace St
Kinning Park
Glasgow G5 8DJ
United Kingdom

Email: Support@Florm.shop
Phone: +44 141 266 0067
Website: Florm.shop

For the purposes of applicable UK data protection legislation, Florm is responsible for the personal information collected through our website and services.

2. Information We Collect

When you visit our website, contact us, or place an order, we may collect information such as:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order details

  • Products purchased

  • Payment and transaction information

  • Customer service communications

  • Information you provide when requesting a return, refund, replacement, or support

  • Technical information about your device and website usage

We only collect information that is reasonably necessary to operate our store, process orders, provide customer service, and meet our legal obligations.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery of purchased products

  • Process payments and refunds

  • Communicate with you about your orders

  • Respond to customer service enquiries

  • Handle returns, refunds, repairs, replacements, and product issues

  • Provide information about our products and services

  • Improve our website, products, and customer experience

  • Detect and prevent fraud, abuse, and security threats

  • Maintain records required by law

  • Comply with legal and regulatory requirements

We will not use your personal information for purposes that are incompatible with the reasons for which it was collected without an appropriate legal basis.

4. Payment Information

Payments made through Florm.shop may be processed by third-party payment providers.

We generally do not store complete payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.

We may receive limited transaction information, such as payment status, transaction references, and payment method information, which may be necessary to process and manage your order.

5. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform used to operate our website and process customer orders.

Shopify may process personal information on our behalf or as an independent data controller for certain services.

Shopify's handling of personal information is governed by its own privacy documentation and applicable data protection requirements.

6. Delivery and Service Providers

To fulfil your order, we may share necessary information with trusted third-party service providers, such as:

  • Delivery and freight companies

  • Payment processors

  • Ecommerce and technology providers

  • Customer support providers

  • Fraud prevention and security services

  • Professional advisers where necessary

For example, a delivery provider may receive your name, delivery address, telephone number, and other information necessary to deliver a hot tub or swim spa.

We only provide third parties with information reasonably necessary for them to perform their services.

7. Marketing Communications

Where permitted by law and where we have an appropriate legal basis, we may send you information about our products, services, promotions, or offers.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us at Support@Florm.shop.

We will not require you to provide additional personal information simply to unsubscribe from marketing communications.

8. Cookies and Similar Technologies

Florm.shop may use cookies and similar technologies to help operate the website and improve your browsing experience.

Cookies may be used for purposes including:

  • Website functionality

  • Shopping cart functionality

  • Remembering preferences

  • Understanding website usage

  • Website performance and security

  • Measuring marketing effectiveness

  • Providing relevant advertising where applicable

Some cookies may be placed by third-party services used on our website.

Where legally required, we will request your consent before using non-essential cookies or similar technologies.

You can manage or restrict cookies through your browser settings and, where available, our website's cookie settings.

Disabling certain cookies may affect the functionality of parts of the website.

9. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors interact with our website and to measure the performance of our marketing.

These services may collect information such as:

  • Pages visited

  • Approximate location

  • Device and browser information

  • Website interactions

  • Referral information

  • Advertising interactions

Where required by applicable law, we will obtain consent before using non-essential analytics or advertising technologies.

10. Legal Bases for Processing

Depending on the circumstances, we may process personal information because:

  • It is necessary to perform a contract with you, such as fulfilling your order.

  • It is necessary for us to comply with a legal obligation.

  • It is necessary for our legitimate interests, provided those interests do not override your rights and freedoms.

  • You have provided consent where consent is required.

Where we rely on consent, you may withdraw your consent at any time.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Misuse

  • Unauthorised disclosure

  • Alteration or destruction

However, no online transmission or storage system can be guaranteed to be completely secure.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • The nature of the information

  • The reason it was collected

  • Our relationship with you

  • Legal, accounting, tax, and regulatory requirements

  • The resolution of disputes or complaints

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

13. Your Privacy Rights

Depending on the circumstances and applicable UK data protection law, you may have rights including:

  • The right to access personal information we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of certain information

  • The right to request restriction of processing

  • The right to object to certain processing

  • The right to data portability where applicable

  • The right to withdraw consent where processing is based on consent

These rights are subject to applicable legal conditions and exemptions.

To exercise a privacy right, contact us at:

Support@Florm.shop

We may need to verify your identity before completing certain requests to help protect your personal information.

14. Children's Privacy

Florm.shop is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.

When we make changes, we will update the Last updated date at the top of this page.

We encourage customers to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy, how we use your information, or your privacy rights, please contact us:

Florm

101 Wallace St
Kinning Park
Glasgow G5 8DJ
United Kingdom

Email: Support@Florm.shop
Phone: +44 141 266 0067

We will review privacy enquiries and respond within the timeframe required by applicable law.

19. Complaints

If you are unhappy with how we have handled your personal information, please contact us first at Support@Florm.shop so that we can investigate your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), where applicable.

Information Commissioner's Office
United Kingdom