Shipping policy
At Florm, we aim to provide a reliable and straightforward delivery service for all customers purchasing hot tubs and swim spas through Florm.shop.
1. Delivery Area
We currently ship to addresses within the United Kingdom.
We do not currently offer standard delivery outside the United Kingdom.
Please make sure that your delivery address is accurate and complete when placing your order.
2. Shipping Cost
Free standard delivery is available on eligible orders within the United Kingdom.
There is no standard shipping charge added to eligible orders at checkout.
3. Order Processing and Handling
Orders are normally processed and prepared for dispatch within:
1–3 business days
Processing begins after your order and payment have been successfully confirmed.
Orders are generally processed during normal business days, excluding UK public holidays.
4. Estimated Delivery Time
After your order has been processed, the estimated delivery time is:
5–10 business days
The total estimated timeframe is therefore generally:
1–3 business days handling + 5–10 business days delivery
Delivery estimates are provided for guidance and are not guaranteed delivery dates.
For large and heavy products such as hot tubs and swim spas, delivery arrangements may vary depending on the product, destination, carrier availability, and access to the delivery location.
5. Delivery of Large Products
Hot tubs and swim spas are large and heavy products and may require specialist or freight delivery.
Before delivery, the carrier or our team may contact you to arrange a suitable delivery time.
Customers are responsible for ensuring that there is suitable access to the delivery address.
Please consider:
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Driveway and road access
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Gates and entrances
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Doorways and corridors
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Steps or other obstacles
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Available space for unloading
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Any access restrictions affecting large delivery vehicles
If you are unsure whether a product can be delivered to your property, please contact us before placing your order.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check your:
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Name
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House or building number
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Street
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Town or city
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Postcode
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Contact telephone number
If incorrect or incomplete address information causes a delivery problem, additional arrangements may be required.
7. Delivery Delays
We make reasonable efforts to meet the estimated delivery timeframe.
However, delivery may occasionally take longer because of circumstances outside our reasonable control, including:
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Severe weather
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Carrier delays
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Transport disruption
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High delivery volumes
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Public holidays
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Product availability
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Road restrictions
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Access difficulties
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Other unforeseen logistical circumstances
If we become aware of a significant delay affecting your order, we will make reasonable efforts to contact you.
8. Tracking Information
Where tracking is available for your order, tracking information may be provided once your order has been dispatched.
Depending on the delivery service used, tracking information may not become active immediately after dispatch.
For large-item or freight deliveries, the carrier may contact you directly to arrange delivery.
9. Missed Delivery
If you are unavailable when delivery is attempted, the carrier may contact you to arrange another delivery attempt or provide further delivery instructions.
Additional delivery arrangements may be required if a delivery cannot be completed because suitable access was not available or no one was available to receive the order.
10. Damaged Delivery
Please inspect your product and packaging when it arrives.
If your hot tub or swim spa appears to have been damaged during transportation, please contact us as soon as reasonably possible at:
Please provide:
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Your order number
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A description of the damage
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Clear photographs of the product
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Photographs of the packaging, where applicable
Please do not install or use a visibly damaged product until we have had an opportunity to review the issue.
Your statutory consumer rights are not affected by any notification timeframe in this section.
11. Incorrect or Missing Items
If you believe you have received an incorrect product, missing component, or item different from what you ordered, please contact us promptly.
Email:
Please include your order number and relevant photographs or information so that we can investigate and provide an appropriate resolution.
12. Delivery and Returns
If you need to return a product, please contact us before arranging transportation.
Hot tubs and swim spas are large and heavy products and may require specialist return transportation.
Please see our Return and Refund Policy for information about cancellations, returns, refunds, damaged products, and defective products.
13. Delivery Questions
If you have any questions about delivery, please contact us:
Florm
101 Wallace St
Kinning Park
Glasgow G5 8DJ
United Kingdom
Email: Support@Florm.shop
Phone: +44 141 266 0067
We will be happy to help with questions about order processing, delivery arrangements, tracking, and access requirements.
14. Important Delivery Information
By placing an order with Florm, customers acknowledge that hot tubs and swim spas are large products that may require additional delivery planning.
Our standard delivery information is:
Delivery area: United Kingdom
Shipping cost: Free standard delivery
Handling time: 1–3 business days
Estimated delivery: 5–10 business days
Total estimated timeframe: 6–13 business days
Delivery times are estimates and may vary depending on the product and delivery circumstances.
Nothing in this Shipping Policy limits or excludes your statutory consumer rights.