Terms of service

Welcome to Florm.shop. These Terms of Service govern your use of our website and the purchase of products from Florm.

By accessing or using our website, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Florm

Florm

101 Wallace St
Kinning Park
Glasgow G5 8DJ
United Kingdom

Email: Support@Florm.shop
Phone: +44 141 266 0067
Website: Florm.shop

In these Terms, "Florm", "we", "us", and "our" refer to Florm.

"Customer", "you", and "your" refer to any person using our website or purchasing products from us.

2. Using Our Website

You may use Florm.shop for lawful purposes only.

You agree not to:

  • Use the website for unlawful or fraudulent purposes

  • Attempt to gain unauthorised access to our website or systems

  • Interfere with the operation or security of the website

  • Introduce malicious software or harmful code

  • Copy, reproduce, or misuse website content without permission

  • Use information obtained from our website for unlawful purposes

We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our website, customers, or business.

3. Products

Florm sells hot tubs and swim spas through our online store.

We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, and other information displayed on the website are accurate.

However, colours and appearance may vary depending on your device or screen settings.

Product availability may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions in product information where necessary.

4. Product Suitability

Customers are responsible for ensuring that a product is suitable for their intended location and intended use.

Before purchasing a hot tub or swim spa, customers should consider relevant factors such as:

  • Available space

  • Access to the intended installation location

  • Electrical requirements

  • Ground or foundation requirements

  • Delivery access

  • Local installation requirements

  • Any applicable property or planning requirements

Where specialist installation is required, customers should obtain appropriate professional advice.

Nothing in these Terms limits any statutory rights you may have regarding products that are faulty, not as described, or otherwise do not conform to the contract.

5. Product Prices

All prices displayed on Florm.shop are shown in British pounds (£) unless otherwise stated.

We make reasonable efforts to ensure that prices are accurate.

If we discover an obvious pricing error before an order is fulfilled, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

If an order is cancelled because of a pricing error, any payment already made for that order will be refunded.

6. Orders

When you place an order through Florm.shop, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging that we have received your order.

An order is not necessarily accepted simply because an order confirmation has been sent.

We may decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • There is an obvious pricing or product information error

  • We reasonably suspect fraudulent or unauthorised activity

  • We are unable to fulfil the order

  • Delivery to the provided address cannot reasonably be arranged

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

7. Payment

Payment must be successfully completed through the payment methods made available at checkout.

Payment information may be processed by third-party payment providers.

We do not normally have access to or store complete payment card information.

If a payment cannot be authorised or is subsequently reversed, we may be unable to fulfil the order until valid payment has been received.

8. Delivery

We currently deliver eligible orders within the United Kingdom.

Standard delivery is free for eligible orders.

Our normal handling time is:

1–3 business days

Estimated delivery time after processing is:

5–10 business days

Delivery estimates are provided as guidance and are not guaranteed delivery dates.

Delivery times may vary because of product availability, carrier schedules, weather, access restrictions, or other circumstances outside our reasonable control.

For large products such as hot tubs and swim spas, delivery may require suitable access to the delivery location.

Customers should ensure that the delivery address and contact information provided at checkout are accurate.

9. Delivery Access

Because hot tubs and swim spas are large and heavy products, customers are responsible for providing accurate delivery information and informing us of any relevant access restrictions that may affect delivery.

Where necessary, we may contact you to discuss delivery arrangements.

Additional arrangements may be necessary where the delivery location has restricted access or unusual delivery requirements.

We will communicate any applicable arrangements or additional charges before they are incurred where reasonably possible.

10. Risk and Ownership

Responsibility for the goods passes to you when the goods come into your physical possession or the possession of a person you have identified to receive them, other than the carrier, unless applicable law provides otherwise.

Ownership of goods passes to you once we have received full payment for the goods.

Nothing in this section affects your statutory consumer rights.

11. Returns and Refunds

Our Return and Refund Policy explains our procedures for cancellations, returns, refunds, damaged goods, and defective products.

Customers should review our Return and Refund Policy before placing an order.

Nothing in our returns policy or these Terms limits or excludes rights provided to consumers under applicable UK law.

12. Faulty, Damaged, or Incorrect Products

If you receive a product that is damaged, defective, faulty, or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs or other information that can help us assess the issue.

We will handle the matter in accordance with applicable consumer law and may provide an appropriate remedy such as repair, replacement, price reduction, or refund depending on the circumstances.

13. Customer Responsibilities

You are responsible for providing accurate information when placing an order.

This includes:

  • Your name

  • Delivery address

  • Contact information

  • Order information

  • Any relevant delivery access information

You are also responsible for following applicable product instructions and using products appropriately.

For hot tubs and swim spas, customers should follow the manufacturer's applicable installation, electrical, maintenance, safety, and operating instructions.

14. Website Content

All content displayed on Florm.shop, including text, graphics, photographs, logos, page layouts, and other materials, is owned by or licensed to Florm unless otherwise stated.

You may view and use the website for personal and lawful purposes.

You may not reproduce, distribute, modify, republish, or commercially exploit our website content without prior written permission, except where permitted by law.

15. Third-Party Services

Our website may use third-party services to provide functions such as:

  • Payment processing

  • Website hosting

  • Order processing

  • Delivery

  • Analytics

  • Security

  • Customer support

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the independent operation or policies of third-party websites or services.

16. Website Availability

We aim to keep Florm.shop available and operating properly.

However, we do not guarantee that the website will always be available, uninterrupted, or completely free from errors.

We may temporarily suspend or restrict access to the website for maintenance, security, technical issues, or other legitimate reasons.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

This includes liability for matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that are outside the scope of our reasonable responsibility.

Nothing in these Terms affects your legal rights as a consumer.

18. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Such circumstances may include:

  • Severe weather

  • Natural disasters

  • Transport disruption

  • Carrier delays

  • Industrial disputes

  • Government action

  • Utility failures

  • Serious technical failures

  • Other events that could not reasonably have been anticipated or prevented

Where such an event affects your order, we will take reasonable steps to communicate with you and minimise any resulting delay.

19. Privacy

Your use of Florm.shop is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, or legal requirements.

The latest version will be published on this page with the updated date.

Changes will not affect rights that you have already acquired under an existing contract.

21. Governing Law

These Terms are governed by the laws applicable in the United Kingdom.

If you are a consumer, you will retain the benefit of any mandatory consumer protections available to you under the laws applicable to your circumstances.

Nothing in these Terms prevents you from relying on consumer rights that cannot legally be excluded.

22. Contact Us

If you have questions about these Terms of Service or an order placed through Florm.shop, please contact us:

Florm

101 Wallace St
Kinning Park
Glasgow G5 8DJ
United Kingdom

Email: Support@Florm.shop
Phone: +44 141 266 0067

We will be happy to assist you with questions regarding our products, orders, delivery, returns, refunds, or these Terms of Service.